TechSoup Questions

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Website Questions

What web browsers do you support?

Although you can use almost any browser to view GrantStation, we strongly recommend:

How do I use this website?

I know I am logged in but every time I click a link, a message says I am logged out.

  • After a period of inactivity (20 - 30 minutes), your account is automatically logged off for security purposes. The solution is to click "Logout" and then log back in again. Then you can continue using GrantStation.

I know that this specific funder exists so why are they not listed in your database?

  • The U.S. Charitable Giving database includes only those funders who accept proposals or letters of inquiry from a variety of nonprofit organizations.

Why can't I view any articles or search results?

  • Using older versions of web browsers (or some mobile browsers) will result in display issues while viewing search results and articles on GrantStation. If you are currently having problems viewing pages, update your browser to the most recent version or use one of our recommended browsers. This will not only allow you to view correctly, but will also provide greater security while you are using the Internet.

Why is it that when I try to print something, the formatting is all wrong and it prints out across multiple pages?

  • We have added code to each page that allows you to print the content at a larger font size, and without the side navigation, by simply choosing to "Print" from within your browser.
  • You may need to choose the "Print Preview" option in your browser to see what the printed result will look like, and then adjust your print settings accordingly to ensure a legible result.

How do I save my searches?

Currently the best way to save a search is to just copy your Search Criteria (view image) into a document, and then paste your relevant findings below it. That way you can re-run the same search at a later date and find new results.

In order to view those findings make sure you are logged in to GrantStation, and then you can click on those links and see the records in our database.

GrantStation Insider or GrantStation International Insider Questions

Why am I not receiving the GrantStation Insider or GrantStation International Insider?

  • It is possible your email program or provider is blocking the Insider. To make sure your program isn't blocking the newsletter, go to your junk email box and check your spam filters.
  • All email programs are different, but most email services with spam or junk mail folders offer users a simple method to designate which email addresses are safe and should come to the user's main email folder.

Why can't I see anything in the email you sent me?

  • Make sure that your email program is set to allow you to view HTML mailings and/or images and links.

How do I stop receiving emails from GrantStation? How do I change the name/email that the Insider is sent to?

Your account is completely controlled by you through your unique user interface located at the bottom of each newsletter.

  • At the bottom of the Insider newsletter that was emailed to you – below your subscribed email address – there is a link that looks like this:

    This is an image of what you would see at the bottom of your Insider newsletter

  • Click the "unsubscribe from this list" link at the bottom of the Insider newsletter and then follow the instructions to unsubscribe, or click the "update subscription preferences" link to change your name/email.

General Questions

How do I ask a question or talk to a real person?

  • Our business hours are 9 a.m. to 6 p.m. Eastern Time | 6 a.m. to 3 p.m. Pacific Time, Monday through Friday. Visit our Contact page for complete information.

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